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DELIVER CONSISTENT GUEST EXPERIENCES

Our turnkey solutions help restaurants consistently improve guest support across thousands of locations.

THE CASE FOR CENTRALIZED SUPPORT

Franchise owners were responsible for resolving customer issues on top of their primary duties—
making it difficult for the brand to garner consistent guest care and low-effort resolutions.

With many locations and interactions to bring together, Harte Hanks created a centralized guest support line to drive impressive results. 

3,500
Franchise Locations
7,900+
Total Interactions in One Month
67%
First Call Resolution
Only 33% (and shrinking) of guest complaints are handled by the drive-in managers.
99%
Issue Resolution
Harte Hanks resolves 99% of all mobile app issues without escalation to the restaurant.

HAPPY GUESTS, HAPPY CLIENTS

See what our clients had to say about our services...

"Innovative, customer-centric and nimble are a few words that come to mind when I think of Harte Hanks. When the pandemic hit, Harte Hanks was ready to help us respond, prepare and perform better than other QSRs. No matter how big or complex an idea I would throw at HH, their response was always, 'Yes, we can do that.'"
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Brandon WhiteManager, Customer Experience
"Thanks to this approach, our technology team was able to jump on this issue and correct it before it became a bigger problem. Thank you!"
QSR ClientManager
"Our experience with Harte Hanks has been top notch. They have provided exceptional customer service as well as client satisfaction—it has been the best I've ever encountered in my professional career."
Current ClientProduct Manager

What Can Harte Hanks Do for Your QSR Business?  Find Out Now.

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HARTE HANKS GUEST SUPPORT

AT YOUR SERVICE

Our guest care experts are ready to meet your brand's needs with our top-of-the-line services.
TECHNOLOGY ENABLEMENT Our CRM integration and customization takes your technology to the next level by configuring your systems to operate efficiently and to talk to each other rather than operating in silos.  
GUEST SUPPORT

Don’t think of us as reps in a call center. We are customer care associates who provide full CX support. The varied expertise of our agents means we can assist your guests with everything from technical support to social media monitoring to troubleshooting unique requests.

  
CHANNEL OPTIMIZATION

Our agents are channel agnostic. Email, chat, or SMS…our associates are your brand’s advocates no matter how they engage with your guests. Our channel management experts will guide you through understanding which messaging solutions your guests expect and best resolve their issues.

  

The secret sauce?

REAL-TIME INSIGHTS. ALL IN ONE PLACE.

We help brands keep up with high demand by providing a single database that hosts every customer interaction—updated in real-time across all locations and channels—in a closed loop system with the stores to manage the escalations all the way through to resolution. Want to learn more?

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SEE HOW WE HELPED OTHER CLIENTS

Learn more about how Harte Hanks helped drive results for our clients. Here are just a few examples:

 

  • Increased CSAT despite supply issues at the beginning of the Covid pandemic
  • Zero support-staff turnover for one CPG client during this same peak time
  • Built a fully integrated CRM, creating one unified system for self-service, marketing, trend data and sales
  • Developed self-service portals with up to 75% exit rate, resolving most customer inquiries without human assistance
All case studies
READY TO CHAT?

LEARN MORE ABOUT HOW HARTE HANKS GUEST CARE DRIVES RESULTS