Most CX Failures Don’t Happen on Normal Days.
AI won't save you. Speed won't save you. Smart CX will.
When customers surge, complain, or disappear - will your experience hold?
Ready to Transform Your CX Strategy in 2025?
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Bad CX is Already Costing You.
Most CX leaders don’t realize the silent revenue loss until it’s too late —
churn, complaints, agent burnout, and SLA penalties.
95% More Profit
Improving retention isn’t just feel-good — it’s high-impact. According to Harvard Business Review, companies that increase retention rates by just 5% can see 25–95% higher profits
Source: Renascence.io
73% of Customers Leave
Bad CX doesn’t just frustrate—it drives customers away. Did you know that 73% of consumers will switch to a competitor after multiple negative experiences?
Source: Zendesk
Turnover Costs $20,800 per Agent
High attrition hits you hard. Replacing each call center agent could cost your company roughly $20,800 EACH (including hiring, ramp-up, and disruption)
Source: UseHatchApp.com
Your contact center is a revenue center
Customer care isn’t just service — it’s retention.
Harte Hanks helps you design support that protects loyalty and boosts lifetime value.
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This isn't just another CX guide - it's your wake-up call.
Speed Isn’t Service. Resolution Is.
Fast replies mean nothing if they don’t fix the issue.
Smart CX uses AI + humans to resolve, not just respond
